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Getting help

Need a hand or want to suggest something? Here is how to reach support and what to include.

Support channels​

Contact details are on the Exportelier website and the Atlassian Marketplace listing.

Response targets by plan​

These are first-response targets during EU business hours, not resolution guarantees.

PlanSupport
FreeCommunity and email support on a best-effort basis.
StandardEmail support with a response target within two business days.
Pro (V1.2 — Soon)Email support with a response target within one business day once Pro launches with V1.2.

What to include in a report​

To help us resolve an issue quickly, include:

  • What you did (context, template, format).
  • What you expected and what happened.
  • An example issue or query (where relevant).
  • Your Exportelier version — see Release notes.

Feature requests​

Tell us what would make Exportelier more useful. The roadmap shows what is planned.

Status and roadmap​