FAQ

Does my Jira data ever leave Atlassian?

Not from the main app. Exportelier renders documents entirely on Atlassian Forge — no external fetch, no webtriggers, no third-party servers. Only the optional Exportelier Automation app sends anything out (email, webhooks), and it's a separate install you can simply not use.

Can I export to Word (DOCX) or Excel (XLSX)?

Word, yes — today. DOCX is a first-class output across every export context, generated from the same templates as your PDFs. You can also use Word Template Mode: upload your own branded .docx and have Exportelier fill it with Jira data, preserving your headers, footers and styles. XLSX is still on the roadmap for 2027.

Are generated documents stored anywhere?

No. Output is streamed to your browser and deleted after download. The audit log keeps metadata about export events (who, what, when) — never document content.

Does it handle custom fields, Tempo and Jira Service Management?

Yes. A field-renderer registry covers standard and third-party custom field types, with a safe fallback so unknown fields still render. Worklog tables include a Tempo mirror mode for timesheet-style output, and JSM tickets render request types, SLAs and approvals.

How does Exportelier Automation pricing work?

It's a free Marketplace install with no separate subscription — it unlocks with an active Standard or Pro entitlement, including the $0 Standard tier for eligible small sites. It exists as a second app deliberately: it carries all external traffic so the main app can guarantee your data never leaves Atlassian.

Which languages does the interface support?

Full English and German, plus Spanish, French, Italian, Japanese, Dutch, Polish and Brazilian Portuguese.