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Common issues

Quick fixes for the problems people hit most often.

The Exportelier action is not visible​

  • Confirm the app is installed (a site admin can check Apps → Manage apps).
  • Reload the issue view.
  • Check that your role allows exporting — see Permissions & roles.

Permission errors​

Exports run as you. If an issue or field is missing, confirm you can browse it in Jira directly.

Missing or oddly formatted fields​

Unknown field types render via a safe fallback — see Field rendering problems.

Exports are slow​

Large result sets run as background jobs — see Large exports & background jobs.

Troubleshooting checklist A checklist-style graphic of the first things to verify.

Still stuck?

See Getting help for how to report an issue and what details to include.