Getting help
Need a hand or want to suggest something? Here is how to reach support and what to include.
Support channels
Contact details are on the Exportelier website and the Atlassian Marketplace listing.
Response targets by plan
These are first-response targets during EU business hours, not resolution guarantees.
| Plan | Support |
|---|---|
| Free | Community and email support on a best-effort basis. |
| Standard | Email support with a response target within two business days. |
What to include in a report
To help us resolve an issue quickly, include:
- What you did (context, template, format).
- What you expected and what happened.
- An example issue or query (where relevant).
- Your Exportelier version — see Release notes.
Feature requests
Tell us what would make Exportelier more useful. The roadmap shows what is planned.
Status and roadmap
- Roadmap: the website roadmap.
- Security and procurement questions: Procurement & vendor security.
Feedback and problem reports in the app
Use the dismissible feedback banner above the designer canvas for suggestions. Report a problem in supported error dialogs opens a bug report with a visible diagnostics block: template name and type, designer mode and error message. Review it before sending. Issue content is not automatically included; add only the information needed to reproduce the problem and never include passwords or API tokens.