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Jira Service Management

For Jira Service Management (JSM) projects, Exportelier renders the service-desk specifics that matter on a ticket.

What is rendered​

  • Request types
  • SLAs
  • Approvals

A JSM ticket export Deterministic sample output showing how Exportelier renders a JSM request type, SLA status and approvals.

Building a JSM template​

Use the SLA & approval list components — see Component library — and bind the request-type field — see Binding components to Jira data.

note

JSM rendering covers the common service-desk constructs. Unusual configurations fall back to safe rendering — see Field rendering problems.